We’d love to hear from you
Contact & Policies
Questions, feedback, or partnership? Send us a note—we usually respond within 1–2 business days.
Policies
Shipping Policy
Last updated: October 11, 2026
Where we ship
We currently ship to addresses in the United States only.
Shipping cost
Standard shipping is free on every US order, with no minimum. Subscription orders ship free too.
Processing time
Coffee orders are freshly roasted. All orders ship within 3–4 business days after we receive them (Monday through Friday, not counting the day the order is placed). Please allow 1–2 extra business days during busy periods and holidays. We are closed weekends and major holidays.
Carriers, tracking, and delivery
We ship with USPS or UPS, and a tracking number is emailed to you as soon as your order ships. Once your order leaves us, delivery time depends on the carrier; most US orders arrive within 2–5 business days of shipping.
Shipping address
Please double-check your address at checkout. If you spot a mistake, email us right away. We can update the address only before the order ships.
Lost or damaged packages
If your package is lost or arrives damaged, we'll make it right. See our Refund Policy for how to report it.
Questions
Email us at greenshadescoffeeco@yahoo.com.
Refund Policy
Last updated: October 11, 2026
Coffee and tea are final sale
Because coffee and tea are perishable food products, we can't accept returns or exchanges of coffee or tea, opened or unopened.
When we'll make it right
If something goes wrong with your order, we'll send a replacement or issue a refund when:
- Your order arrives damaged. Email us within 48 hours of delivery with your order number and a photo of the damage.
- You received the wrong item. Email us within 7 days of delivery with your order number. You don't need to send the item back.
- Your package is lost. If tracking hasn't updated for 7 days, or it shows delivered but you can't find it, email us with your order number and name. We'll file a claim with the carrier and send a replacement or refund.
How refunds are issued
Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to show it.
Subscription orders
Subscription orders follow this same policy once they've been charged. To stop future orders, skip, pause, or cancel before your next billing date. See our Subscription Policy for details.
Contact
Email us at greenshadescoffeeco@yahoo.com.
Subscription Policy
Last updated: October 11, 2026
How subscriptions work
A Green Shades Coffee Co. subscription is a recurring order that renews automatically until you cancel. When you subscribe, you choose your coffee and a delivery frequency (every 1, 2, 3, 4, or 6 weeks) and authorize us to charge your payment method on that schedule.
Price and shipping
Subscription orders are 15% off the regular one-time price, on every delivery for as long as your subscription is active. Shipping within the US is free. Any applicable tax is shown at checkout. If the price of an item in your subscription changes, we'll email you at least 7 days before the new price applies to your next order.
Billing
Your first order is charged at checkout. After that, each renewal is charged automatically on its billing date, then roasted and shipped within our normal 3–4 business day processing time. You can see your next billing date in your account.
Skip, pause, or cancel anytime
Log in to your account at greenshadescoffeeco.com to skip your next delivery, pause, resume, or cancel your subscription. There's no minimum number of orders and no cancellation fee. Changes apply to your next renewal if you make them before its billing date. To change the coffee or frequency in an active subscription, email us.
Renewals that have already been charged
A renewal that has already been charged is treated like any other order under our Refund Policy. If you were charged for a renewal you meant to skip, email us before it ships and we'll do our best to cancel and refund it.
Payment problems
If a renewal payment can't be processed, that order won't ship until your payment method is updated in your account.
If a coffee is unavailable
If a coffee in your subscription is discontinued or out of stock, we'll email you so you can choose a replacement, skip that delivery, or cancel.
Contact
Email us at greenshadescoffeeco@yahoo.com.
Terms of Service
Last Updated: September 29, 2025
By accessing and using Green Shades Coffee Co.'s website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Permission is granted to temporarily download one copy of the materials on Green Shades Coffee Co.'s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or for any public display
- Attempt to reverse engineer any software contained on the website
- Remove any copyright or other proprietary notations from the materials
All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason. Payment must be received before we process your order. We accept major credit cards and other payment methods as indicated during checkout.
- Prices are subject to change without notice
- All sales are final for coffee products
- We reserve the right to limit quantities
- Risk of loss transfers to you upon delivery
The materials on Green Shades Coffee Co.'s website are provided on an 'as is' basis. Green Shades Coffee Co. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
In no event shall Green Shades Coffee Co. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Green Shades Coffee Co.'s website, even if Green Shades Coffee Co. or a Green Shades Coffee Co. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Green Shades Coffee Co.'s website could include technical, typographical, or photographic errors. Green Shades Coffee Co. does not warrant that any of the materials on its website are accurate, complete, or current. Green Shades Coffee Co. may make changes to the materials contained on its website at any time without notice. However, Green Shades Coffee Co. does not make any commitment to update the materials.
Green Shades Coffee Co. has not reviewed all of the sites linked to our website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Green Shades Coffee Co. of the site. Use of any such linked website is at the user's own risk.
Green Shades Coffee Co. may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed in accordance with the laws of New York, United States, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.
Privacy Policy
Last Updated: August 19, 2026
We collect information you provide directly to us and information we collect automatically when you use our services:
Personal Information You Provide:
- Contact Information: Name, email address, phone number, and mailing address when you contact us or make a purchase
- Order Information: Product preferences, subscription details (frequency, bag size, grind), and purchase history
- Communication Data: Messages you send us through contact forms or customer service
- Account Information: If you create an account, we collect login credentials and profile information
Information We Collect Automatically:
- Usage Data: How you interact with our website, pages visited, time spent, and click patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Cookies and Tracking: We use cookies to remember your preferences, maintain your shopping cart, and improve your experience
- Location Data: General geographic location based on your IP address for shipping and tax purposes
We use your information for the following purposes:
- Order Processing: To process, fulfill, and deliver your coffee orders
- Customer Service: To respond to your inquiries and provide support
- Communication: To send order updates, shipping notifications, and important service information
- Marketing: To send promotional emails about new products, special offers, and company updates (only with your consent)
- Website Improvement: To analyze usage patterns and improve our website functionality
- Legal Compliance: To comply with applicable laws and regulations
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who help us operate our business (payment processors, shipping companies, email service providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Consent: When you explicitly consent to sharing your information
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data during transmission and storage
- Secure servers with regular security updates
- Access controls limiting who can view your information
- Regular security audits and monitoring
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at greenshadescoffeeco@yahoo.com
We use cookies and similar technologies to:
- Remember your shopping cart contents
- Maintain your login session
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
You can control cookies through your browser settings, but disabling them may affect website functionality.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information is typically retained for 7 years for tax and legal compliance purposes.
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have questions about this privacy policy or our data practices, please contact us at:
Email: greenshadescoffeeco@yahoo.com
Phone: (607) 752-6977
Address: Green Shades Coffee Co.
141 Park Ave, Vestal, NY 13850